The ISO/IEC 20000 Foundation training, delivered by Global Business Promotion, provides participants with a comprehensive understanding of IT Service Management (ITSM) based on the internationally recognized ISO/IEC 20000. This program is delivered as an Accredited it training from PECB, ensuring alignment with global best practices and certification standards.
This program introduces the core concepts, principles, and requirements of ISO/IEC 20000, enabling participants to understand how effective IT service management systems are established and maintained. You will learn how organizations deliver high-quality IT services that meet business needs while ensuring efficiency, reliability, and continual improvement.
The course covers essential areas such as service management principles, service delivery and support processes, incident and problem management, change management, service level management, and performance measurement. Participants will also gain insights into governance, compliance, and audit requirements, as well as the importance of aligning IT services with business objectives.
In addition, the training highlights best practices for managing IT service lifecycle, improving service quality, and ensuring customer satisfaction, without focusing on deep technical implementation—making it ideal for beginners and professionals seeking a solid foundation in ITSM.
By the end of the course, participants will be equipped with the fundamental knowledge required to support ISO/IEC 20000 implementation initiatives, contribute to IT service management improvements, and enhance organizational service delivery capabilities, all within the professional training framework provided by Global Business Promotion.
